| 1. What is ArtTix? |
ArtTix is your ticket to arts & cultural information, events and performances in Rhode Island and Southern New England.
Our mission is to provide greater visibility and easier accessibility to arts and cultural performances and events in the greater Providence, Rhode Island and southeastern New England regions. By increasing consumer access to the region's rich selection of arts and cultural offerings, ArtTix will help to grow audience and revenue sources for its member organizations, expand economic opportunities for Rhode Island artists and positively contribute to the State's economic development, quality of life and establish southeastern New England's appeal as a thriving business, cultural, civic and tourist destination. |
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| 2. Where is the ArtTix Box Office? |
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ArtTix is located at 155 Westminster Street, Providence, RI 02903. |
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| 3. What is the ArtTix telephone number? |
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(401) 621-6123 |
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| 4. What are the ArtTix Business Hours? |
ArtTix's online service is available 24 hours a day 7 days a week.
ArtTix Box Office & Phone Service Hours of Operation
Sunday - Closed
Monday - 10:00 AM - 6:00 PM
Tuesday - 10:00 AM - 6:00 PM
Wednesday - 10:00 AM - 6:00 PM
Thursday - 10:00 AM - 6:00 PM
Friday - 10:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
The ArtTix Ticket Office and Visitor Center at 155 Westminster Street in downtown Providence.
The ArtTix mailing address is:
ArtTix
The Arts & Business Council of Rhode Island
155 Westminster St.
Providence, RI 02903
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| 5. How can my arts and cultural organization join the ArtTix program? |
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Arts and cultural organizations may begin the process of joining the ArtTix program by contacting Ted Butler, ArtTix Operations & Box Office Manager, at (401) 621-6127 or by sending an email to ted@artsandbusinessri.org. |
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| 6. Can I exchange my ticket or return my ticket purchase(s)? |
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Refund and exchange policies are set by the individual arts and cultural organization. A description of each organization's policy appears on the 'Member Information' page on the ArtTix website. |
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| 7. How does the ArtTix ticket purchasing process work? |
After you have searched the ArtTix database and selected the performance that you'd like to attend you will be asked to input your name, contact and credit card information. The ArtTix website will save your contact and credit information if you select the 'Remember Me' option found at the end of the 'Patron Information' form.
After selecting the 'Purchase Tickets' option, an order confirmation will appear and an e-mail confirmation will be forwarded to you. Your order and email confirmations will inform you if your tickets will be mailed to you, if they will be available at the performance 'Will Call' window or if your e-confirmation will serve as your actual ticket. |
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| 8. What is the ArtTix Convenience Fee? |
ArtTix assesses a 10% convenience on each ticket sold through the Internet or 15% over the phone (minimum $2.00 per ticket).
Please note that ticket orders processed at the ArtTix Box Office at 155 Westminster Street in downtown Providence, will be charged a fee of $2.00 per transaction. |
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| 9. What is where can I find my credit card's security code? |
Nearly all credit cards contain a extra few digits that serve as a 'security code'. This code appears only on your card and verifies that the card is in your possession.
For Discover, Visa and MasterCard the Security Code appears on the back-side of the credit card on the line where your signature is requested. Different credit issuers use different formats - some print all of (16) digits that comprise the credit card number, some include just the last (4) digits - all cards include (3) additional digits, these (3) digits are your Security Code.
Example: 5678 123 (the '123' is the security code)
Example: 4356 1234 5678 5678 123 (the '123' is the security code)
Example: 123 (the '123' is the security code)
For American Express cards the Security Code is located on the front of the card. The code appears as (4) digits printed above the last few raised/imprinted numbers that comprise the American Express Number.
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| 10. ArtTix Privacy, Confidentiality and Security Statement |
We highly value your trust and confidence and will
work to protect the security and privacy of any
personal information you provide to us.
Under no conditions will we divulge information that
you provide us in connection with a sale, except with
the specific arts and cultural organization that your
purchase relates to.
We do NOT sell, rent, or otherwise distribute your
personal information. Your email address will only be
used by us to send order confirmations and in
connection with our newsletter. You may opt out of
this newsletter service at any time by sending a reply
stating you wish to be removed from our email list.
All transactions are protected by secure internet
server connections and cannot be viewed by anyone else
on the Web.
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